HELP CENTER

Shipping, returns, sizing and orders — answered.

SHIPPING & RETURNS

Shipping

Plants ship Monday through Wednesday from our Golden, Colorado greenhouse and arrive in 2–5 business days. Shipping is free on US orders over $85 and $9.95 below that. Large plants within Denver are delivered by our own van.

Returns

Our 30-day happy plant guarantee covers any plant that arrives damaged or declines in the first month. Send a photo and we will replace or refund it. Unused pots and tools can be returned within 30 days.

Exchanges

Want a different pot color or size? Exchanges are free on pots and tools. Start an exchange in your account and we ship the new item when your return is on its way.

Safe plant shipping

Free on US orders over $85, packed in plastic-free boxes.

Happy plant guarantee

If it arrives unhappy, we replace it within 30 days.

Plant help for life

Text a photo to our team any time for care advice.

Gift ready

Free handwritten note with any order.