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Listening to 40 Truck Drivers
A month of ride-alongs reshaped a dispatch app.
- Client
- Lakeshore Logistics (fictional)
- Year
- 2024
- Role
- UX researcher
Overview
A month of ride-alongs reshaped a dispatch app.
40Interviews
12Ride-alongs
3Major product changes
Owen heard what our dashboards never showed us.
